Payment Policies

Bookings

To secure your place, a 50% deposit of the total retreat fee is required at the time of booking. If you book via Retreat Guru, the deposit is made up of the platform booking fee plus a direct payment to the organizer that completes the 50%. The direct payment to the organizer is non-refundable under all circumstances, as it is used immediately to reserve your accommodation which is itself non-refundable.The remaining 50% must be paid in full no later than 15 days before the retreat start date. If the balance is not paid by this deadline, your booking will be cancelled automatically and your deposit will be forfeited. No exceptions.

Late Bookings

Bookings made less than 15 days before the retreat start date must be paid in full at the time of booking.Cancellation & Refund of Balance

• 15 days or more before the start date: if you have already paid the balance, it will be refunded in full within 14 business days.
• Less than 15 days before the start date: the balance is not refunded.
• Retreat Guru booking fee: refundable if you cancel up to 1 day before the retreat start date.

Retreat Guru’s cancellation policy applies only to the booking fee collected by Retreat Guru. All payments made directly to the organizer are governed by these terms.

No-Shows

If you have not arrived by 5:00 PM on Day 1 (or the designated check-in time) and have not given prior written notice, you will be considered a no-show. No refunds will be issued for no-shows. Early departures or partial attendance do not qualify for refunds.

Travel Insurance

We strongly recommend that all participants purchase comprehensive travel insurance to cover unforeseen personal circumstances, medical emergencies or travel delays.

Force Majeure

If the organizer cancels the retreat due to circumstances beyond our control (natural disasters, government restrictions, etc.), participants may choose either to reschedule to a future retreat date or to be refunded all payments made. In both cases, the initial 50% deposit is lost. If you reschedule, only the balance already paid is carried over to the new date.

Medical Emergencies

In a medical emergency requiring hospitalization, participants will be taken to the following hospital, depending on the retreat location:

• Phnom Penh: Sunrise Japan Hospital, Chroy Changvar
• Siem Reap: Royal Angkor International Hospital, National Route 6 (Airport Road)
• Switzerland: Luzerner Kantonsspital Luzern, Spitalstrasse, 6000 Luzern

All participants must hold valid health or travel insurance covering emergency medical treatment and hospitalization. Any medical costs not covered by insurance are the participant’s sole responsibility.

Payments

Payments can be made by bank wire transfer or in USDT (Tether). Payment details will be provided upon booking.

Cancellations

All cancellations must be sent in writing by email to info@quantum-vines.com.